This policy explains how UK Long Distance Taxis ("we", "us") collects and uses personal data when you visit this website, ask for a quote, book a journey or contact us. We are the data controller for this information under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Looking for our booking, deposit and cancellation rules? They are on our booking terms page.
1. Who we are
UK Long Distance Taxis, Unit 3, 208 Maybank Road, London E18 1ET.
Email: LPHC381@gmail.com
Phone: 020 8539 4424
2. What we collect
- Contact details: your name, phone number and email address.
- Journey details: pick-up and drop-off addresses, dates and times, flight numbers, number of passengers and luggage, and any notes you give us (for example a child seat or wheelchair access).
- Account details: if you register, your login details and booking history.
- Payment details: card payments are handled by our payment provider. We do not see or store your full card number.
- Messages: what you send us through our forms, by email, by phone or on WhatsApp.
- Website usage: if you accept analytics cookies, pages visited, device and browser type, and approximate location from your IP address.
3. How we use it and our legal basis
- To give you a quote and to arrange, carry out and charge for your journey (performing a contract with you, or taking steps at your request before one).
- To send booking confirmations, driver details and updates about your journey (contract).
- To keep accounting and tax records and meet our licensing obligations (legal obligation).
- To deal with complaints, claims, lost property and safety incidents (legitimate interests).
- To understand how the website is used and improve it (your consent, which you give or refuse in the cookie banner).
We do not sell your personal data, and we do not use it for automated decision-making.
4. Who we share it with
- The driver or partner operator who carries out your journey, who receives only what they need for the job.
- Service providers who help us run the business: our website host, our booking and dispatch system, our email delivery service, our payment provider and Google Analytics (only with your consent).
- The police, licensing authorities, insurers or courts where the law requires it or to deal with a claim.
Some providers may process data outside the UK. Where they do, we rely on UK adequacy regulations or the UK International Data Transfer Agreement or Addendum to protect it.
5. How long we keep it
- Booking and payment records: 6 years after the journey, for tax and accounting.
- Quote requests that do not become bookings: up to 12 months.
- Account details: until you ask us to close your account, plus the booking records above.
- Analytics data: up to 14 months in Google Analytics.
6. Cookies
We use essential cookies to make the booking forms and your account work. Analytics cookies from Google are only set if you click Accept in the cookie banner. You can change your choice at any time using the cookie settings link at the bottom of every page.
7. Your rights
You have the right to ask for a copy of your data, to have it corrected or deleted, to restrict or object to how we use it, to have it moved to another provider, and to withdraw consent at any time. To use any of these rights, email LPHC381@gmail.com. We will reply within one month.
If you are unhappy with how we have handled your data, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113. We would appreciate the chance to put things right first.
8. Security
Our website uses an encrypted (HTTPS) connection, access to booking data is limited to staff and drivers who need it, and our providers are required to keep your data secure.
9. Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.