1. Booking and deposit
A deposit is required to reserve the vehicle for a booking. The full balance must be paid at least 3 days before the day of travel. Failure to pay the full balance may result in the vehicle not being available on the day of travel.
2. Refunds and cancellations
If a booking is cancelled at least 7 days before the day of travel, a full refund will be issued. Cancellations made less than 7 days before the travel date will receive a 50% refund. Customers are responsible for any cancellation fees or charges from third parties, as well as non-refundable processing fees incurred.
All requests for cancellations must be made in writing by email to LPHC381@gmail.com. For the avoidance of doubt, in the event of cancellation by the Hirer, all deposits are non-refundable. At the discretion of the company, deposits can be moved to a future booking if the first date of travel is within 12 months from the date of cancellation.
3. Cash payments
Full cash payments are required on the arrival of the driver. Part payments are not accepted.
4. Changes to a booked journey
Any changes on the day of travel, such as extra drop-offs or pick-ups, will incur additional charges.
5. Delays to service
The company is not liable for delays caused by traffic congestion, adverse weather or other factors outside its control. Refunds may apply if a vehicle is delayed beyond a specific duration.
6. Damage and spillage
Passengers will be charged for any damage or spillage at a minimum rate of £65, including fines for misuse, damage or spillage.
7. Alcohol, smoking and drugs
Consumption of alcohol en route to a sporting event is illegal. Smoking and the use of drugs are strictly prohibited in all vehicles.
8. Extra drop-offs, rerouting and extra hours
Additional drop-offs and extra hours will incur extra charges, paid in cash to the driver.
9. Airport transfers
Clients are given a grace period for immigration and luggage collection. Exceeding the grace period will result in additional charges for waiting time and parking.
10. Luggage and passenger numbers
The vehicle supplied by the Company will take account of the amount of luggage and the number of passengers given at the time of booking. The Customer must give the correct information when booking and tell the Company as soon as possible about any change in passenger numbers, whether an increase or a decrease.
11. Route
Unless the Hirer has asked for a particular route at the time of booking, the route taken will be at the discretion of the Company or Driver according to road, traffic and weather conditions at the time of travel. The vehicle will depart at the times agreed in the Booking Confirmation; no price discount will be given if the route chosen is not the shortest.
Stops will be made at suitable points to meet legal requirements for driver breaks and rest. It is the Hirer's responsibility to account for all passengers at those times. The Company cannot accept liability for any losses incurred by passengers who fail to follow the Hirer's instructions. Any changes to the route requested by the Customer are at the Driver's sole discretion, and the Driver may charge an additional fee if additional drop-off points are requested and agreed.
12. Breakdown, accident or delay
The Company may give advice on journey times in good faith, but cannot guarantee that a journey is completed by a specific time and cannot accept responsibility or liability for traffic congestion, road accidents, adverse weather, compliance with requests of the police, customs or other government officials and security services, or other matters outside its reasonable control, and will not be liable for any inconvenience or loss caused by a breakdown or unforeseen delay, whether on the way to collect the Hirer or on the way to the destination.
We strongly recommend that the Hirer takes out adequate travel insurance against this risk if journey times are particularly important, for example for the start of an event.
13. Drivers' hours
Drivers' hours and rest periods are strictly regulated by law and the Hirer accepts responsibility for the timings agreed at confirmation of booking. The Hirer accepts that neither they nor their passengers shall delay or interrupt the journey in a way that would cause the Driver to breach drivers' hours regulations, and must keep strictly to all collection times in the Booking Confirmation. If a breach is likely, the Hirer agrees to pay any additional costs incurred. If delays occur for any reason, the Company may take whatever action is necessary for the driver and vehicle to comply with the law. Where delays occur, the Company cannot be held responsible for any resulting losses or non-performance of the services unless they are due solely to the negligence of the Company.
14. Passenger conduct
The Hirer and the Hirer's party must behave properly for the duration of their journey. The Driver is responsible for the safety of the vehicle and may refuse to allow a passenger to board, or ask them to leave the vehicle, if in the Driver's sole discretion they are unfit to travel for any reason (for example, being intoxicated, aggressive or abusive). The Driver may refuse to continue a journey if any passenger is behaving in a way that may compromise the safety of other people, the contents of the vehicle or the vehicle itself.
In that event, at the Driver's sole discretion, the journey may continue once the passenger or passengers have left the vehicle. If passenger conduct results in the journey being ended, the Company reserves the right to cancel any other parts of the booking; in those circumstances any money paid is forfeited and no claims for compensation or refund, in whole or in part, will be accepted.
Any damage caused to the vehicle by the Hirer or any passenger is the responsibility of the Hirer, who will be liable for all related costs.
15. Customer service
Any complaint must be made in writing within 5 working days after you leave the vehicle on the last day of travel. The Company cannot accept complaints or offer compensation for complaints received more than 5 working days after the date of travel.